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WHY WE'RE DIFFERENT

People often wonder what makes American Facility Services different.

Client Service Representative/Property Advisors
You will begin to develop a strong relationship with one person at AFS right from the beginning. After we listen to what you want, we will then tailor our services to meet your needs. From this point on, your personal Property Advisor will be available 24 hours a day. They will make frequent visits to your account(s) notifying you every time they are on site via an e-mail site inspection. Property Advisors are equipped with mobile technology for faster communications. During site inspections, Property Advisors are measuring the level of service you are getting from AFS. In addition, Property Advisors will make notes of any issues found on the property. For example, potholes, oversized debris, graffiti and the list goes on. Again these issues are documented and photographed and sent to you via e-mail before the Property Advisor departs from the job site.

Three basic principles:
We’ve built a solid foundation based on safety, quality and customer service. Without safety you don’t have quality and if you don’t have quality you don’t have customers.

Years Of Perfection
We’ve come to the conclusion that perfection is constantly evolving. Perfection is like a musical instrument. One must constantly fine tune an instrument to achieve a harmonic balance.

Believing That Greatness Is Just Not Great Enough
The founder of AFS has a quote that he lives by, “In order to succeed, fear failure”.

Focus Group Events
Throughout the year AFS facilitates Focus Group events which consist of past, present and future clients. This event allows local property manager and property owners to meet amongst themselves in an informal environment and exchange ideas and most importantly assist with constructive criticism that makes AFS the company it is today. During the event we dissect key components of our company and formulate ways to make us more efficient through the eyes of our past present and future clients. The results are rewarding to both AFS and its’ customers. If you would like to participate in our next meeting please contact us. We welcome constructive criticism.

Written Policies & Procedures
Our written policies and procedures provide guidance to the staff. It’s our way of making sure we are all on the same page while maximizing customer satisfaction.

Safety Incentives
Management has put into place a simple game called Safety Bing. Each day that is a safe day increases the jackpot. If an incident occurs the jackpot is reset to the minimum amount. AFS has paid out tens of thousands of dollars to its’ trained professionals.

Quality Bonuses
This is another incentive that plays a major role in quality assurance. Quality Bingo is played on a month basis and the staff has the potential to earn thousands of dollars per month.

Diversification
American Facility Services offers a wide range of services that can be tailored to meet the needs of its clients. AFS has formed relationships with many local contractors throughout the state of Florida allowing us to aid property managers and property owners in the right direction.

AFS provides interior/exterior commercial building services such as:

• Sweeping Services
• Porter Services
• Janitorial Services
• Pressure Washing Services
• Sealcoating & Line Striping Services
• Asphalt Repair Services
• Parking Lot Maintenance Services
• Building Maintenance Services
• Painting Services

American Facility Services provides its many services to…

• Shopping Centers
• Malls
• Office Parks
• Industrial Parks
• Apartment Complexes
• Condo Associations
• Homeowner Associations
• Hotels
• Theme Parks
• Commercial Property Mangers & Owners
• Developers
• Construction Companies

American Facility Services is standing by 24 hours a day to assist you.